RETURNS & EXCHANGES

ClothDIY Returns & Exchanges Policy: Ensuring Your Satisfaction

At ClothDIY, we are committed to providing our customers with the best shopping experience possible and ensuring their complete satisfaction with our products. If you are not satisfied with your purchase or need to make a return or exchange, we offer convenient solutions to assist you.

Return Policy:

• If you are not satisfied with your purchase, you may request a return within 30 days of receiving the item.
• Returned items must be in their original condition, unworn, unwashed, and with all tags and packaging intact.
• To initiate a return, please send an email to our customer service at fhq.rookie@gmail.com. Please include your order number and reason for the return in the email.
• Once we receive and approve your return request, we will process your refund. Please note that refunds will be issued to your original payment method within 7 business days after receiving the returned item and completing the inspection.

Exchange Policy:

• If you need to exchange an item, please contact our customer service team within 30 days of receiving your order.
• Send an email to fhq.rookie@gmail.com with your exchange request, including your order number and the details of the item you wish to exchange.
• We will process your exchange as quickly as possible and send the new item to your specified address upon receiving the original item and completing the inspection. Please note that any additional shipping fees incurred for exchanges will be the customer’s responsibility.

At ClothDIY, we understand the needs and expectations of each customer, and we strive to ensure a pleasant and smooth shopping experience. If you have any questions or need assistance, please feel free to contact our customer service team. We look forward to providing you with excellent service and helping you find the perfect fashion solutions at ClothDIY!